Delivery Info

Once you have placed and paid for your order it will be confirmed by email.

Express Post

When you are sending urgent items you need a delivery service you can rely on. Express Post is a simple and cost-effective express delivery service with a range of product options designed to meet your everyday business needs.

Service features

  • Guaranteed next business day delivery within the Express Post networks*
  • Proof of posting for the 5kg satchel and Express Post parcels when lodged over the post office counter. This is especially important if you’re a seller using the PayPal online payment gateway to ensure that you qualify for PayPal seller protection.
  • Delivery scans on Express Post satchels and parcels (where available.)
  • Track events available for viewing online (where available.)

Standard parcel delivery

Parcel Post is our standard parcel service – an affordable and reliable service that delivers your articles within 1-5 business days of lodgement.

With Parcel Post we can deliver to the door of just about any business address, private address or Post Office Box in Australia.

Delivering your parcels

Parcel deliveries begin at 7am every business day and end at 5pm. Every attempt will be made to delivery your parcel personally and a signature obtained where the sender has requested this additional service.

When the addressee is not there to receive the parcel, we will:

  • Check delivery instructions – these can be specified at time of delivery.
  • Look for a ‘safe drop’ location – when there are no delivery instructions and a signature is not required, the delivery driver will look for a safe location to leave your parcel. A notification card will then be dropped in the addressee’s letter box, letting them know of the safe drop location.
  • Return the parcel to an Australia Post outlet – when a safe location cannot be found, delivery instructions specify that it not be left or a signature is required, our delivery driver will leave a note to the addressee stating which Australia Post outlet they can collect their parcel from and the time when it will be available for them to collect.

Tracking your parcels

Tracking details will be sent to you so you can check the items delivery progress at each step. This also gives extra protection should the courier misplace a package.

If you are in any way worried about ordering from us, or have any doubts about our delivery process, then please do not hesitate to contact us.